Privacy Policy

Protecting your personal data is of utmost importance to us. We process your data exclusively in accordance with legal regulations, particularly the EU General Data Protection Regulation (GDPR) and Italian data protection laws. Below, we provide information on the key aspects of data processing on our website.

1. Data Controller

The controller responsible for processing your data is:

Norman Rugo

Bahnhofplatz 10

76137 Karlsruhe

Email: norman.rugo@gmail.com

2. Collection and Storage of Personal Data

We collect personal data that you voluntarily provide to us, for example, when making a booking, contacting us, or signing up for our newsletter. This includes:

Name, address, telephone number, and email address
Payment information for bookings
Stay details (check-in and check-out dates)

When visiting our website, technical data (e.g., IP address, browser type, operating system) is automatically collected to display the website correctly and ensure its security.

3. Purposes of Data Processing

Processing your booking and providing the accommodation
Complying with legal reporting obligations (e.g., reporting to local authorities in Italy)
Communicating with you (e.g., for inquiries or changes to your booking)
Improving our website and services

4. Legal Basis for Processing

Your data is processed based on Article 6(1)(b) GDPR (contract performance) and to comply with legal obligations under Article 6(1)(c) GDPR.

5. Data Sharing

Your personal data will only be shared if necessary for contract fulfillment or compliance with legal requirements, such as:

To local authorities (e.g., for mandatory guest registrations)
To payment service providers for processing payments
To IT service providers for website maintenance

6. Data Retention

We store your data only as long as necessary to fulfill the purposes outlined above and delete it thereafter, provided there are no legal retention obligations.

7. Your Rights

You have the following rights regarding your data:

Access to stored data (Article 15 GDPR)
Correction of inaccurate data (Article 16 GDPR)
Deletion of your data, where legally permissible (Article 17 GDPR)
Restriction of processing (Article 18 GDPR)
Objection to data processing (Article 21 GDPR)
Data portability (Article 20 GDPR)
Lodging a complaint with a supervisory authority, such as the Garante per la Protezione dei Dati Personali in Italy

8. Cookies

Our website uses cookies to enhance the user experience. These cookies may store technical or analytical information. Upon your first visit, we will request your consent for cookie usage, except for cookies that are strictly necessary.